May 31, 2021

Keeping Ahead of the Future - Issue #13

By Ross Dawson • Issue #13 • View online

Throughout my work in the professional services sector over the last couple of decades I have long pointed to the potential of virtual professional services delivery. Now that COVID has made virtual work the norm, we have researched and shared the stories and insights from 8 of the world’s top virtual professional services firms, with lessons for many other sectors.

This year I am continuing to do extensive virtual speaking engagements. Still awaiting the return of global travel, it’s good to see many firms are wholeheartedly embracing virtual events.

For one major event I shared a new one-page Innovation Strategy Cheat Sheet - read below for full details.

Have a fabulous day!!

New resources

The coming rise of virtual professional service firms in a COVID world

From the beginning of our highly connected century companies like Axiom Legal have been helping clients access top-tier professionals without the unnecessary and substantial costs of office space.

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8 leading virtual firms shaping the future of professional services

These virtual professional services companies are disrupting the sector by embracing new ways of working and identifying talent.

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Innovation Strategy Cheat Sheet: a succinct guide to setting your innovation course

Carefully considering these questions will give you a sound outline for your innovation strategy.

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The shift from reactive to proactive to preemptive customer service

In healthcare the biggest - and very long overdue - shift is from reactive to proactive healthcare: instead of fixing people when they get sick, helping to keep them healthy.

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Weaving together microjourneys to create compelling customer service journeys

I spoke to John Huehn, Pega’s General Manager, Customer Service, to learn about the concept of microjourneys.

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Scanning the edge of the future

The Future of Social Media with Ross Dawson | 12 Geniuses

Ross Dawson joins host Don MacPherson to discuss the social media trends that are changing the way we engage with each other online.

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Caught in the Study Web - Cybernaut

This fascinating article by Fadeke Adegbuyi delves into how young students are building very different study habits, in what she calls the ‘Study Web’, using social media to connect, learn together, support each other and get inspired.

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Veritone launches new platform to let celebrities and influencers clone their voice with AI | The Verge

Cloning your voice with AI could be a lucrative business decision for celebrities and influencers. It would allow you to sell content like product endorsements with minimal effort.

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Apps that promise grocery deliveries in 10 minutes invade Europe as shopping shifts online | CNBC

One of the most powerful and consistent consumer trends for years has been the demand for immediacy. From two-day delivery to next-day delivery to same-day delivery to one-hour delivery, and now a host of startups in densely-populated Europe are guaranteeing 10-minute delivery.

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Linux Foundation launches open source agriculture infrastructure project | VentureBeat

Efficient use of agricultural resources will be at the heart of sustainability as the human population grows.

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Why T-shaped people? | Jason Yip

I strongly believe we need to enable highly fluid work structures to bring talent to where it can create value. Jason digs into how encouraging T-shaped expertise enables far more fluid and responsive allocation of team members to address priorities and eliminate bottlenecks.

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Playing to Win and Scenario Planning | Roger Martin

Scenario planning can be productively integrated into the strategy choice structuring process in three ways.

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Did you enjoy this issue?

By Ross Dawson

Global Futurist, Keynote Speaker, Strategy Advisor, Author
Latest news and insights to help you keep ahead in a rapidly changing world
https://rossdawson.com/

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Future Exploration Network, Bondi Beach, Australia